American Airlines Coordinator, Flight Service in Boston, Massachusetts

Location: Logan Intl Apt (BOS-TRML)

Additional Locations: None

Requisition ID: 20256

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Flight Service Team, within the Customer Experience Division. The Coordinator, Flight Service performs a wide variety of administrative duties to support Flight Attendants and Flight Service management employees in the daily operation.

Specifically, you’ll do the following:

  • ​Responds to Flight Attendants general questions in person and by phone Files expense reimbursement, handles mail and FEDEX

  • Provides Tablet support at the Crew Service Centers

  • Assists in the coordination of Flight Attendant parking and Crew ID's

  • Orders supplies and maintains the e-board in the crew rooms

  • Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries

  • Assists the Duty Managers with all aspects of Flight Service operation

  • Ensures office and crew room computers and equipment are in working condition

  • In the absence of a Duty Manager, the Flight Service Coordinator will assume all Duty Manager administrative functions

Qualifications

Required Qualifications

  • ​High School diploma or GED equivalency

  • 2 years experience with PC, Sabre, DECS, and RES

Preferred Qualifications

  • ​Current or previous Flight Service, Crew Schedule experience

  • ​Independent judgment and decision making skills

  • Knowledge of working with contract labor groups

  • Ability to work all shifts, holidays and overtime as required. Requires rotation of shift and days off

  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Additional Locations: None

Requisition ID: 20256

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.