American Airlines Senior Manager, Crew Scheduling Flight Attendant Support Team in Ft Worth, Texas
Location: Integrated Operations Ctr (DFW-IOC0)
Additional Locations: None
Requisition ID: 19713
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.
You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
About The Job
This job falls in the Crew Scheduling Team within the Integrated Operations Division. This position will be responsible for leading the team that represents Flight Attendant Crew Scheduling and Tracking with other American Airline crew stakeholders (i.e. Labor, Crew Planning, Legal, Finance, IT, etc.) as well as with the Association of Professional Flight Attendants (APFA). This job also manages all projects related to Flight Attendants within the Crew Scheduling organization and partners with Crew Scheduling Training to ensure that all training materials are compliant with current contracts and agreed upon practices.
Specifically, you’ll do the following:
Demonstrates American Airlines Leadership attributes of Caring, Collaboration, Results Oriented, Development, and Future (challenge the status quo)
Oversees and directs the Flight Attendant support team providing support to all Pilot Crew Scheduling and Tracking stakeholders
Leads all research and responses to close compliance requests from the Association of Professional Flight Attendants (APFA), Flight Department, and individual crew members
Participates in Flight Attendant contract negotiations on behalf of Crew Scheduling
Collaborates with IT providing business requirements for Flight Attendant projects and implementation
Manages the Crew Scheduling Training team in development and facilitation of training material, as needed
Leads activity associated with the automation and implementation of the Flight Attendant JCBA
Develops presentations and various materials associated with crew contracts
Coordinates and attends all contract compliance meetings with APFA including (but not limited to) call reviews, and Crew Compensation inquiries
Bachelor’s degree in a relevant field or equivalent experience/training
7 years’ experience in Crew Scheduling or Crew Resource environment
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Knowledge of Flight Attendant Collective Bargaining Agreement and other relate documents
Knowledge of airline applications
Knowledge of quality management, program analysis skills and testing techniques
Knowledge of FOS SABRE
Demonstrated ability to lead based upon the American Airlines leadership model
Ability to work with minimal supervision
Ability to be flexible and capable of adapting to constant change
Preferred Qualifications (Continued)
Ability to prioritize tasks and handle tasks concurrently
Ability to speak with crewmembers regarding contractual and FAR assignments
Ability to prepare and deliver written and verbal presentations
Ability to use reference materials and other resources to complete tasks
Ability to effectively facilitate meetings
Ability to effectively meet deadlines and prioritize tasks in a dynamic and fast-paced work environment
Ability to maintain composure in a stressful environment
Ability to work and collaborate with all levels of management and union groups
Ability to report to work on a regular and timely basis
Strong Customer service focus (internal and external)
Excellent analytical thinking and problem-solving abilities
Additional Locations: None
Requisition ID: 19713
Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.