American Airlines Customer Assistance Representative in Nashville, Tennessee

The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement

Job Description

American Airlines is a commercial airline providing passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.

The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner.

  • Accepting, checking and tagging customer's baggage at kiosks

  • Processing and completing credit card baggage transactions at kiosks

  • Assisting customers with self-service kiosk check-in and kiosk baggage processing

  • Queuing lines in ticket counter areas

  • Accepting and activating customer's self-tagged baggage

  • Performing clearance and verification of documents at kiosks

  • Possibly performing additional related duties as deemed operationally necessary by management in accordance with the collective bargaining agreement.


  • Must have high school diploma or equivalent

  • Must be 18 years of age or older

  • Read, write, fluently speak and understand the English language, Bilingual language skills may be required. in some locations

  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

  • Must be authorized to work in the U.S.

*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.